Cortney Lebens is the CEO of Muy'Ono Hospitality. In this role she sets the standards for the guest experience, oversees all business operations of the company including sales, reservations, and vacation planning. Cortney leads the entire Muy'Ono team and is responsible for creating amazing vacation experiences from start to finish. She works with each portfolio property to develop its story and finds creative ways to articulate it to potential guests.
Cortney acquired a knack for customer service in high school as a bank teller in her home town of Fredericksburg, Texas. After graduating from Texas State University, she returned to the bank in a management position. She did a brief stint in medical device sales before joining the Muy'Ono team and taking control of the day-to-day operations.
Cortney resides in Austin, Texas where she enjoys running along the river trail near her condo and listening to live music. She prefers temperatures above 70 degrees and enjoys adventures in the sun. She takes full advantage of her many “business trips” to Belize.
Tracy Ford is the COO and President of Muy'Ono Hospitality. He runs resort operations for all portfolio properties. In his role he sets the standards for service, creates operating plans, and works with the management and staff of each property to ensure amazing guest experiences.
Born into a hotel family, Tracy has over 30 years of experience in the hospitality and food service industry. Prior to moving to Belize, Tracy spent most of his career in Hawaii at world famous destinations including: the Grand Wailea, Ihilani Resort and Spa, Hotel Hana Maui, Kapalua Bay Resort and the Kauai Beach Resort. His career has also taken him on extended assignments to Bora Bora and Cabo San Lucas.
As Muy'Ono's President, Tracy ensures that the entire Muy'Ono portfolio is running smoothly. He is a hands-on manager who prides himself in creating a healthy work environment and providing guests with first class experiences in the world's most exclusive destinations. His passion for hospitality can not be matched.
Kinsey East is the Chief Marketing Officer of Muy'Ono Hospitality, where she manages, performs and optimizes all marketing, advertising, and public relations activities for Muy’Ono’s properties and tour operators. Working to maximize brand awareness and drive revenue, Kinsey researches emerging trends and platforms to develop innovative marketing strategies. Before joining the Muy'Ono team, Kinsey worked as a digital marketing specialist and graphic designer.
Originally from Indianapolis, IN, Kinsey graduated from Indiana University's Kelley School of Business. She lives in Austin, Texas with her husband and spends her free time traveling.
Ian Present is the Chief Revenue Officer. He creates and implements the revenue strategies for Muy'Ono’s portfolio. His comprehensive knowledge of industry platforms as well as innovative tactics ensure Muy'Ono’s growth across market segments and overall market share.
His unique passion for Revenue Management and attention to detail in business are directly linked to his entrepreneurial spirit. He started in the hospitality business in 2006 as a Bellman then progressed to Operations and then to Revenue Management, working in New York City and internationally. He has worked with major brands, including Hilton, Marriott, and Starwood, as well as independent properties in his career. Simultaneously flourishing as a business owner, he is a co-owner of the internationally acclaimed cocktail bar Dutch Kills and the pioneering high-end ice company Hundredweight.
A native New Yorker who understands the competitive nature of markets, Ian has gained a global perspective while visiting 24 other countries, from the major cities of Europe and Asia to remote islands in the Caribbean. He now calls Austin home and when not driving his 75 Bricklin enjoys the creative spirit that permeates the city’s culture.
LYNH NGUYEN VP of Royal Belize Business operations
Lynh Nguyen is the V.P. Guest Relations at Muy'Ono Hospitality. She lives in Belize and works with portfolio properties to establish guest service levels.
She has 20 years of experience in the service industry working in luxury destinations and jobs ranging from real estate sales, vacation property management and supervising guest experiences at resorts across the globe including Hawaii, Bora Bora and Cabo San Lucas.
As the Guest Relations Manager, Lynh manages the team that delivers the guest experience. She helps guests every step of the way from the moment they land at the international airport through the end of the vacation of a lifetime.
Lynh loves working with guests to understand their needs and create a completely personalized experience. She values the opportunity to exceed expectations for guests at every property in the Muy'Ono portfolio.
CHAD NEVELOW Financial Controller Belize & US Operations
Chad Nevelow is the financial controller for all of Muy'Ono Hospitality. He oversees all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and procedures. He prepares, finalizes and conducts month and year end accounting reviews with CEO and Board of Directors.
A graduate from The University of Texas at San Antonio, Chad has worked as an accountant in a variety of industries prior to joining Muy’Ono. He has worked in small startup companies in the tech industry until his most recent role with an international learning and development company. He draws on his experience gained from these high growth companies to help support the fast growing Muy’Ono team. His love of travel and the opportunity to get back to his startup roots drew him to this exciting role.
Chad embraces everything his hometown of Austin has to offer, from the many outdoor activities to the endless live music. He also enjoys playing golf when he gets the opportunity, just don’t ask him what his typical score is.
Anthony Jacobs is the Digital Marketing Manager at Muy'Ono Hospitality. Reconciling creative thinking with analyzation, he has found success in the ever evolving digital advertising field. Anthony specializes is exact targeting for multiple digital advertising campaigns, but he does so much more.
Anthony is originally from Austin, TX and is a graduate from Baylor University. While he has gained most of his experience at traditional ad agencies, he has also served as a brand ambassador in the outdoor adventure industry.
Anthony enjoys spending his time outside with his dog, Boone and trail running around Texas. He regularly trains for and runs ultra-marathons, which is any race over 26.2 miles.
Maile Floyd is the Content Marketing Manager at Muy’Ono Hospitality. Whether it be creating printed collateral, advertisements, or spearheading the retreat programming, she tackles even the hardest assignments with a smile on her face.
Her passion for travel and wellness lead her to Muy’Ono Hospitality. Before joining the team, Maile worked as the Marketing Director for a health and wellness company. She has vast knowledge and experience in content creation and implementing different types of marketing strategies in various industries.
Maile is from Santa Barbara, California and graduated from St. Edwards University. When Maile isn’t working or traveling, she is most likely running Lady Bird Lake Trail or at a live music venue.
Michelle Hopkins is the Travel Planning Specialist for Muy'Ono Hospitality. She is your personal travel concierge that will help create and execute the Belize experience you will never forget.
Her previous experience in customer service with one of the largest Medical Sales company, brings a personal touch to our travelers and the comfort that they will be taken care of accordingly.
Michelle’s joy of traveling led her to Belize and has kept her coming back. She has traveled to Belize numerous times and has fallen in love with the country. Her experience and the intimate knowledge she has with the country is a huge asset to our company.
Michelle attended Texas State University in San Marcos, Texas. She currently lives on the outskirts of Austin, Texas with her husband. Her favorite thing when not traveling is hitting the running trails with her lab, Bella. She enjoys traveling every free minute she can get and is thrilled to be a part of the Muy'Ono team.
Susanne White is the Travel Planning Specialists for Muy'Ono Hospitality. As your personal travel concierge, she enjoys working with guests each step of the way to create an unforgettable and highly personalized experience. She specializes in creating custom yoga retreats across the Muy'Ono portfolio.
Her previous experience as a wedding coordinator in Laguna Beach, California, brings a varied knowledge of the hospitality industry to our guests. She has professional experience in both residential and commercial design. Susanne is active in various philanthropies in her adopted home town of Austin, Texas, an avid yogi, live music enthusiast and art lover.
Susanne loves to travel abroad and become immersed in other cultures, while also attempting to learn the local language. She attended San Diego State University and has lived in Austin, Texas for the past ten years.
Manuel López is Muy’Ono Hospitality’s Web Developer. He’s responsible for making sure user experience in Muy’Ono’s digital platforms is intuitive, secure, and just as welcoming as the rest of the Muy’Ono experience.
Throughout his career, Manuel has always enjoyed web development as a good balance of his logical and creative sides. He’s worked on digital marketing sites, applications for data analysis, and experienced the service industry working on web tools for restaurant administration.
Born and raised in Tampico, a port town, Manuel currently resides in Monterrey, one of Mexico’s mayor cities. There, he enjoys music festivals and eclectic foods with his friends. He loves traveling to new places for inspiration to write his own fantasy stories.
Thibault began his career at an early age. Born and raised in France Thibault decided to do an exchange program and finish High School in Dallas Texas. Thibault decided to attend the Texas State University. He graduated in 2015 from Texas State University. While Thibault was attending Collage, he worked at the La Quinta Inn. Thibault graduated Magna Cum Laude with a Bachelor’s degree in Management. After Thibault completed his education he started a new career with Kalypso as a business analyst. Thibault’s love for the hospitality business landed him in Belize Central America working for Muy-Ono and the resort Manager of the Belize Ocean Club. Thibault has since moved into the role of Operations / Project Managers.
Wendy Lewis is Muy'Ono Hospitality primary finance, accounting, and tax controller in Belize. She ensures that each portfolio property and business has systems and procedures in place for proper accounting and strong internal controls.
Wendy is a designated accountant from Canada and has 25+ years of experience. She obtained her Certified General Accountant designation in 2001 and has since worked in her own public practice firm, for the Province of BC as a Tax Auditor and then working for one of the largest tire companies in Canada as their Senior Tax Accountant.
Wendy has been happily married for thirty years and has two grown children. She moved down to Belize with her husband to escape the cold and hustle and bustle of Canada. They have found a much simpler life living in the small village of Placencia and have been able to explore their new passion for diving and have dove most of the wonderful sites on the Belize barrier reef. When they are not diving they are probably still on the water in their panga fishing or snorkeling.
WENDY LEWIS Financial Controller Belize Operations
Estevan Perera is Muy'Ono Hospitality’s legal counsel in Belize. He is a partner at Godfrey Law in Belize City and handles all the legal aspects of the firm’s work including contracts, acquisitions, employment, immigration, and regulatory affairs. As a key member of the Muy'Ono team he works with each portfolio property and business to ensure regulatory compliance and serve the management of each operation.
Mr. Perera holds a Legal Education Certificate (LEC) from the Hugh Wooding Law School and a LL.B. from the University of the West Indies. He has been appointed as a Director of both the Social Security Board of Belize and Belize Water Services Limited. He works closely with all government ministries and assists in securing permits where necessary.
Estevan enjoys the variety and pace of his work with Muy'Ono and is integral to the success of the business in Belize.
Manuel Bustillos comes to us from The Hacienda Beach Club San Lucas where he delighted guests for eight years. He also starred as a celebrity guest chef at Club Ninety-Six at Villas del Mar. Manuel started his career in the kitchens of the Fiesta Americana eighteen years ago. He is a graduate of the Academia de Arte Culinaria International.
Chef Manuel enjoys cooking the cuisines of the world fusing ideas and ingredients from multiple cultures to create unique dishes using local ingredients. The waters surrounding Belize are the primary source of the fresh seafood for his dishes. Manuel also makes regular visits to the many organic farms on the mainland.
Originally from Guatemala, Clifford De Paz has led Belizean staff for over 10 years. Clifford has overseen the construction of the residences and day-to-day maintenance of multiple properties.
He currently oversees the maintenance of all of the resorts in the Muy'Ono Management portfolio. He’s a mason, an electrician, boat captain and is responsible for the training of new staff.
Clifford enjoys new construction projects and is proud of the custom designs and privacy of each villa he creates. His favorite view is of the sunrise through the floor-to-ceiling windows in Noshi Na (aka The Big House) on Royal Belize.
When not on the islands, Clifford lives on the mainland in the town of Silk Grass with his family.